Account Information


Terms of Use


Login Information

User ID Requirements:
  • Must be at least 5 characters
  • Can contain a combination of alphanumeric characters.
  • Special characters, such @, #, $, &, etc. cannot be used.
  • User IDs are not case-sensitive.
  • User IDs cannot be changed
Password Requirements:
  • Must be a minimum of 7 characters.
  • Must include at least 1 number.
  • Passwords are case sensitive.
  • Passwords cannot be your User ID.


Program Enrollment

eBilling Enrollment

When you enroll in the eBilling program, you will no longer receive paper bills in the mail. Each billing cycle, you will receive an email notification when your bill is ready to review. You can view and print your billing statement once you are logged in to your LW Connect account.

Auto Debit Enrollment

Auto Debit allows you to set up recurring payments directly from your checking or savings account.

We will generally begin processing your Auto Debit payment 1-2 days before your due date, but the amount due will not be debited from your account until the actual invoice due date.

You're almost Connected!

For your security, there is one more step to complete.
We have sent a welcome email with instructions to complete your first time login to . To complete the registration process and validate your user account, you must click the link in your welcome email. If you do not receive your welcome email, please check your spam folder. It may be necessary to add to your safe sender list to ensure you receive future email messages. If you are unable to gain access to the site, please contact LW Connect Technical Support at 571-581-6529 Monday through Friday from 8am to 5pm.